FREQUENTLY ASKED QUESTIONS

Bride-To-Be
(Q) Can I order directly from Mary's?
(A) No, Mary's is a designer / manufacturer / wholesaler, so we only sell to stores. Please look at our store listing on our website for a store near you at https://www.marysbridal.com/stores/

(Q) How should I clean my beautiful wedding dress?
(A) First of all, ALWAYS get your dress cleaned after wearing. If it is not cleaned in a reasonable amount of time after wearing a yellowing of the fabric may result from prolonged storage. ALWAYS take your bridal dress to a professional cleaner that specializes in bridal dresses. Your normal cleaner may damage the precious dress by using the wrong chemicals.
Make sure preservation do not use the chemical Perchloroethylene. Please check the internet for some reputable professional bridal gown preservation if necessary.

(Q) How can I locate a store that has the dress I want to try on in stock?
(A) Please look at our store listing on our website for the phone numbers of stores near you. Please then call the stores and tell them the style numbers you are interested in.

(Q) How can I receive the fastest and best service?
(A) Make sure the store you are dealing with is an authorized Mary's Dealer. You can check by seeing if it is listed on our website. If it is not a reputable Mary's store, then its quality and service may be poor, and we want only the best for the brides to be.

(Q) Should I buy from the Internet?
(A) Most of the time buying from the Internet is a bad idea because your wedding dress is very special and your satisfaction and good service should be high priorities. Stores in your area can provide the best service, so please leave buying on the Internet as a last resort. If you are thinking about buying from the internet and taking the dress to a bridal store, they may not want to help you. In addition, normal alteration stores may not be familiar with the alteration of the wedding dress, and unfortunately if you do not like the dress, you may be stuck with it.

(Q) There are some internet sites located in China or ship directly from China that sell your dress. The prices are unbelievably cheap. Are they authorized distributors?
(A) No. many Chinese web sites have every designer's pictures. Basically, they are sites that steal all the major manufactures' pictures from other web sites and try to lure you with their pricing. They claim they can copy over 2000 different bridal designs from just looking at the little pictures that you also see from the internet. Unfortunately, what they think looks like a similar copy is not. You will lose your money, and you have to return what you don't like to China. In addition, all the affiliations they list like Better Business Bureau are fake.
Google that web site address and the word 'complaint', then you will find what kind of company you will be dealing with.

http://www.complaintsboard.com/complaints/peridresscom-c221198.html

http://www.projectwedding.com/post/list/peridress-com-to-order-or-not-to-order?page=4

http://800notes.com/Phone.aspx/1-678-459-2677 http://jjshouse.pissedconsumer.com/

http://www.complaintslist.com/websites/clothing/jjs-house/
 

(Q) I got a great deal on a dress. Is this deal too good to be true?
(A) If it is a really good deal then it probably is too good to be true. Please make sure the store is an authorized Mary's dealer. Make sure it can provide the service and the fitting and also make sure it is reputable by checking some references.

(Q) I really love one particular dress and I know the style number, but every store I have contacted does not have it in stock. Is there a way to locate this dress?
(A) If you have one dress you wish to locate and you know the style number please call our customer service at (281)933-9678 and they can do a search for you in another area. Please note, the store we mention may have already sold that dress so please call them first.  

(Q) Is the color of the picture display the same color as the dress?
(A) Not always. Your monitor and color correction utilities may change the colors. Different brands, lighting in the room, and other variables can also make your eyes receiving different color information. Do not use pictures and magazines as color swatches since different brands of ink on different types of paper may have different feel. Ask the store to show you sample swatches and allow for slight dye-lot difference.

(Q) Any final words of advice for a bride to be?
(A) Always try on the dress a final time before taking it home. Never pay in full until you have gotten the dress and tried it on.  
 

Ordering
(Q) How long would it take to receive a dress after it has been ordered from an authorized retail store?
(A) 3 ~ 4 months, unless we have it in stock. Rush service is sometimes possible.

(Q) How can I find out my size without going to a retail store?
(A) Look on size chart for dress measurement and not body measurement.

(Q) Can Mary's do special made dresses?
(A) No, but maybe the store can modify your dress.

Stores
(Q) Do you sell to Internet stores?
(A) No, we only sell to retail stores that have an actual store.

(Q) How can I become a Mary's authorized dealer?
(A) Please call our customer service at (281)933-9678 and they will be able to tell you how to contact the sales representative in your area.

(Q) I have a retail tax number. Can I purchase just one dress?
(A) No, there is a minimum number of samples of wedding dresses that must be ordered before a special gown can be ordered. If the store is ready to pick up our collection, please contact us for a sales rep near you.

(Q) My bridesmaid are located in different cities. Should I order the maids dresses from different stores? 
(A) No, please purchase all the maids dress from same store so the dress will have same dye lot, delivery date, etc. . .

Technical
(Q) Can I save images from the Mary's website and post them on my own website/social media accounts?
(A) Yes.