(Q)
Can I order directly from Mary's?
(A) No, Mary's is a
distributor to designer / manufacture / wholesaler, so we only sell to stores. Please look at our store listing on
our website for a store near you.
http://www.marysbridal.com/stores.htm
(Q) How
should I clean my beautiful wedding dress?
(A) First of all, ALWAYS get
your dress cleaned after wearing. If it is not cleaned in a reasonable
amount of time after wearing a yellowing of the fabric may result from
prolonged storage. ALWAYS take your bridal dress to a professional cleaner
that specializes in bridal dresses. Your normal cleaner may damage the
precious dress by using the wrong chemicals.
(Q) How can
I receive a Mary's Catalog?
(A) Please send $3 for S/H
along with your address. Please go to our Catalog link for more
information.
(Q) How can
I locate a store that has the dress I want to try on in stock?
(A) Please look at our store
listing on our website for the phone numbers of stores near you. Please
then call the stores and tell them the style numbers you are interested in.
(Q) How can
I receive the fastest and best service?
(A) Make sure the store you
are dealing with is an authorized Mary's Dealer. You can check by seeing if
they are listed on our website. If they are not a reputable Mary's store
then their quality and service may be poor and we want only the best for the
brides to be.
(Q) Should
I buy from the Internet?
(A) Most of the time buying
from the Internet is a bad idea because your wedding dress is very special
and your satisfaction and good service should be high priorities. Stores in
your area can provide the best service so please leave buying on the
Internet as a last resort. If you are thinking about buying from the
internet and taking the dress to a bridal store, they may not want to help
you. In addition, normal alteration stores may not be familiar with the
alteration of the wedding dress and unfortunately if you do not like the
dress, you may be stuck with it.
(Q) There are some
internet sites located in China or ship directly from China that
sells your dress. The prices are unbelievably cheap. Are they
authorized distributors?
(A) No. In the last few months, many
Chinese web site have popped up with every designer's picture.
Basically, it's a site that steals all the major manufactures'
picture from other web sites and tries to lure you with their
pricing. They claim they can copy over 2000 different bridal
designs from just looking at the little picture that you also see
from the internet. Unfortunately, what they think looks like a
similar copy is not. You will lose your money, Customs Duties and
you have to return what you don't like to China. In addition, all
the affiliation they list like Better Business Bureau are fake.
(Q) I got a
great deal on a dress. Is this deal too good to be true?
(A) If it is a really good
deal then it probably is too good to be true. Please make sure the store is
an authorized Mary's dealer. Make sure they can provide the service and the
fitting and also make sure they are reputable by checking some references.
(Q) Why is
the price of my dress so much higher then the suggested retail price?
(A) The suggest retail price
does not include oversize charges, specialty cut charges, rush charges,
shipping, alterations, and other extra services.
(Q) I
really love one particular dress and I know the style number, but every
store I have contacted does not have it in stock. Is there a way to locate
this dress?
(A) If you have one dress you
wish to locate and you know the style number please call our customer
service at (281)933-9678 and they can do a search for you in another area.
This takes about 30 minutes, so please call back after you have given us the
style number. Since this takes a long time, the search is limited to only
one dress. Please note, the store we mention may have already sold that
dress so please call them first.
(Q) Is the
color of the picture display the same color as the dress?
(A) Not always. Your monitor
and color correction utilities may change the colors. Different brands,
lighting in the room, and other variables can also make your eyes receiving
different color information. Do not use pictures and magazines as color
swatches since different brands of ink on different types of paper may have
different feel. Ask the store to show you sample swatches and allow for
slight dye-lot difference.
(Q) Any
final words of advice for a bride to be?
(A) Always try on the dress a
final time before taking home. Never pay in full until you have gotten the
dress and tried it on.
(Q) Do you
sell to Internet stores?
(A) No, we only sell to retail
stores that have an actual store.
(Q) How can
I become a Mary's authorized dealer?
(A) Please call our customer
service at (281)933-9678 and they will be able to tell you how to contact
the sales representative in your area.
(Q) I have
a retail tax number. Can I purchase just one dress?
(A) No, there is a minimum
number of samples of wedding dresses that must be ordered before a special
gown can be ordered. If the store is ready to pick up our collection,
please contact us for a sales rep near you.
(Q) My
bridesmaid are located in different cities. Should I order the maids
dresses from different stores?
(A) No, please purchase all
the maids dress from same store so the dress will have same dye lot,
delivery date, etc. . ."
